http://blog.ibeim.com Evaluating The Customer Relations Of Online Businesses Wed, 06 Feb 2008 10:49:31 +0000 http://backend.userland.com/rss092 en Imagine yourself as a person running a small-medium sized online store that concentrates on affordablly prized gift items, and say, it's Christmas time. Everybody is on a shopping spree, and you have been waiting for this vacation to arrive, as it is the time of the year when your business ... http://blog.ibeim.com/2008/02/06/the-perfect-support/ Summary Overview This article explains how an enterprise can leverage increased value generation, thereby aiding competitive advantage, by adoption of the `Enterprise Value Generation Service Orientated Architecture Platform' (SOAP). The SOAP model presents a holistic, product independent, business-integrated approach to creating a customer-lead, transactional trust-based, market leading enterprise. The model creates 'transactional fold' ... http://blog.ibeim.com/2008/02/01/transactional-fold-creating-customer-lead-trust-based-value-generation-services/ It's time to beat the old bad customer service drum again. I know, I'm sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entrepreneurial duty to bring it to your attention. So grab a pen ... http://blog.ibeim.com/2008/01/27/is-bad-customer-service-killing-your-business/ This I gotta get! So should you! http://blog.ibeim.com/2008/01/27/gta-iv/ At one time or another, all of us have been aggravated by bad customer service. The complaints are familiar: the dry cleaner who refuses to accept responsibility for staining your shirt; the salesperson who talks to a friend on the phone while handling your transaction; the hotel clerk who treats ... http://blog.ibeim.com/2008/01/25/three-myths-of-customer-service/ Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the correct answer to each of these ten questions, and understand why these answers are correct. 1. A complaining customer ... http://blog.ibeim.com/2008/01/24/silly-service-has-its-serious-side-test-your-customer-service-knowledge/ Adding upsells to our order form. That's right, regardless of all the different traffic techniques in the world, even with proven sales copy and conversion methods in place, even with years of studying and applying various direct and indirect marketing approaches, the one thing I have found that brings in ... http://blog.ibeim.com/2008/01/20/how-to-sell-more-to-your-customers-would-you-like-fries-with-that/ Customers put you in business, keep you in business, and they can put you out of business. Therefore, your overriding feelings at all times should be: customer love, customer satisfaction, and customer convenience. Begin by making it as easy as possible for people to purchase what you are selling. That means, ... http://blog.ibeim.com/2008/01/19/your-number-one-asset/ Measuring the benefit of your product or service means putting a specific value on the advantage it offers. For example, it’s ineffective to say your light bulbs are brighter and last longer than the competition’s. You’ve got to let people know that they’re 50% brighter and last two times as ... http://blog.ibeim.com/2008/01/17/how-to-measure-the-benefit-your-product-or-service-offers/ All businesses strive to provide excellent customer service, but there's a fine line between service and servility. Extreme servility is called obsequiousness. Now there's a word for you to know. Even if you don't know what it means, you've experienced it--maybe in a restaurant, a clothing store, a car dealership, ... http://blog.ibeim.com/2008/01/16/butchering-customer-service/